Scheduling and dispatch
Put the right engineer on the right job, first time.
A drag and drop board that knows skills, certifications, location and SLA, so planners spend minutes, not hours, building the day.
Dispatch board
Sample dataUnassigned: 2 jobs. Suggested: A. Khan, 4.2 miles, lift certified.
Skills and certifications
Only engineers with the right tickets are suggested for gas, F-gas, lift or fire work.
SLA aware
Priority jobs float to the top with their response and fix deadlines.
Live status
En route, on site, complete: the board updates from the app in real time.
Recurring work
PPM and inspections land on the board automatically on their due date.
SLA risk queue
Sample data- Leeds Retail Park86% used
P1 fix in 4h
- Croydon Offices62% used
P2 response in 8h
- Bristol HQ30% used
P3 fix in 5 days
- Manchester Hotel74% used
P1 response in 2h
Included in
Professional and Enterprise plans.
How it works
From first request to finished job.
- 01
Jobs arrive
Requests from WorkyFix, email, phone or recurring PPM land in one unscheduled queue with priority and SLA.
- 02
The board suggests
Engineers are ranked by skill, certification, location and free time, so the obvious choice is on top.
- 03
Drag, drop, send
Planners confirm the slot and the job goes straight to the engineer app with site notes and checklist.
- 04
Live updates
En route, on site and complete statuses flow back, and late jobs are flagged before the SLA is missed.
By industry
How UK service teams use it.
HVAC
Route F-gas qualified engineers to refrigeration faults and batch PPM visits by postcode.
Lifts and fire
Plan six-monthly inspections automatically and keep a reactive slot free for entrapments.
Facilities management
Balance reactive and planned work across many client sites with different SLAs.
OEM service
Send the engineer trained on that model, with the right parts already on the van.
Frequently asked questions
- Can planners override the engineer WorkyField suggests?
- Yes. Suggestions are a ranking, not a rule. Planners can assign anyone and the reason is kept in the job history.
- Does WorkyField scheduling handle recurring PPM visits?
- Yes. Recurring visits and statutory inspections are created on their due date and appear on the board ready to plan.
- Does the WorkyField app work when an engineer has no signal?
- The app works offline. Jobs already sent stay available and updates sync when the connection returns.
- Can WorkyField schedule subcontractors on the same board?
- Yes, on the Enterprise plan. Partner jobs appear alongside your own engineers with the same SLA timers.