Can WorkyField set different SLAs for each FM client?

Yes. Response and fix targets are set per contract and priority, and timers run on every job.

Does WorkyField cover planned and reactive FM work?

Yes. PPM visits and reactive jobs share one board, one app and one report.

Can WorkyField report SLA performance to FM clients?

Yes. Clients can see their own SLA figures in WorkyFix, the same numbers you report internally.

Can FM providers manage subcontractors in WorkyField?

Yes, on the Enterprise plan, with partner jobs measured on the same SLA.

Facilities management

Hit every SLA across every client site.

Reactive and planned work across a multi-site portfolio, with SLA timers, subcontractor jobs and WorkyFix, the client portal that shows progress without the phone calls.

SLA timersSubcontractor jobsWorkyFix client portal

Facilities management engineer arriving at a client building

Today's jobsSample data

Today's jobs

Sample data

Jobs today

SLA at risk

91%

First-time fix

WO-2418Chiller fault, Leeds Retail ParkJ. PatelSLA 38 min
WO-2421PPM quarterly, Bristol OfficeS. HughesOn site
WO-2425Fire panel inspection, CroydonM. EvansDue 14:00
WO-2430Lift callout, ManchesterA. KhanEn route
WO-2433Boiler service, ReadingL. BrownScheduled

Problem	How WorkyField answers	What you see
SLA breaches found too late	Response and fix timers with escalation	SLA risk queue
Subcontractors outside the system	Subcontractor portal and own staff	One job record
Clients asking for updates	WorkyFix and notifications	Live job status
Hard to report per contract	Reports per client, site and contract	Monthly client report

Evidence

Proof of every visit across every client site.

Photos, signatures and timestamps per job, grouped by client, site and contract.

SLA risk queueSample data

SLA risk queue

Sample data

Leeds Retail Park86% used
P1 fix in 4h
Croydon Offices62% used
P2 response in 8h
Bristol HQ30% used
P3 fix in 5 days
Manchester Hotel74% used
P1 response in 2h

On site

One app for every trade on site.

Engineers and partners follow the same checklists, whether the job is reactive or planned.

WO-2421

On site

PPM quarterly, AHU 2, Bristol Office

Filters inspected

Belt tension checked

Refrigerant pressure logged

Photos attached

Customer signature

Complete job

Frequently asked questions

Can WorkyField set different SLAs for each FM client?: Yes. Response and fix targets are set per contract and priority, and timers run on every job.
Does WorkyField cover planned and reactive FM work?: Yes. PPM visits and reactive jobs share one board, one app and one report.
Can WorkyField report SLA performance to FM clients?: Yes. Clients can see their own SLA figures in WorkyFix, the same numbers you report internally.
Can FM providers manage subcontractors in WorkyField?: Yes, on the Enterprise plan, with partner jobs measured on the same SLA.

WorkyFix client portalClients raise requests and track progress.Subcontractor managementPartners work to your standard.Scheduling and dispatchSkills, SLA and location aware planning.