OEM and equipment service

Run after-sales service like a product, not a spreadsheet.

Every installed unit by serial number, warranty status and service history, with parts and costs tracked against each claim.

Serial number trackingWarranty claimsParts and cost per job
Service engineer checking the serial plate of a commercial kitchen unit
Today's jobsSample data

Today's jobs

Sample data

42

Jobs today

3

SLA at risk

91%

First-time fix

  • WO-2418Chiller fault, Leeds Retail ParkJ. PatelSLA 38 min
  • WO-2421PPM quarterly, Bristol OfficeS. HughesOn site
  • WO-2425Fire panel inspection, CroydonM. EvansDue 14:00
  • WO-2430Lift callout, ManchesterA. KhanEn route
  • WO-2433Boiler service, ReadingL. BrownScheduled
ProblemHow WorkyField answersWhat you see
Where is every installed unit?Product tree with serial numbers per siteInstalled base
Warranty or chargeable?Warranty status checked on the jobWarranty cost report
Dealer and partner serviceSubcontractor networkPartner performance
Repeat faultsFault types per modelFault trend by model

Evidence

Service history for every unit you have sold.

Serial number, warranty status, parts and visits per installed unit and per customer.

Parts per jobSample data

Van stock, J. Patel

Sample data
  • R32 refrigerant 9kg2 / min 3Low
  • Fan motor 230V4 / min 2OK
  • Smoke detector12 / min 10OK
  • Contactor 25A0 / min 2Out

Restock request created from the warehouse for 2 items.

On site

Model specific checklists for every engineer.

The right service steps and parts list appear based on the product the engineer is working on.

WO-2421

On site

PPM quarterly, AHU 2, Bristol Office

Filters inspected
Belt tension checked
Refrigerant pressure logged
Photos attached
Customer signature
Complete job

Frequently asked questions

Can WorkyField track warranty status per equipment unit?
Yes. Warranty is checked on every job, and chargeable and warranty costs are recorded separately.
Can dealers service our equipment through WorkyField?
Yes. Service partners can work in the same system and see only their own jobs.
Can we import our installed base into WorkyField?
Yes. Customers and units can be imported from Excel or connected through the API.
Can engineers see spare parts stock in the WorkyField app?
Yes. Van and warehouse stock are visible, and parts used are recorded on the job.

Run after-sales service like a product, not a spreadsheet.

Start with a 14-day pilot: one team, your real jobs and your own checklists, live in the app from day one.